Refund policy

jrondi-store

Last updated: 25-07-2026

This Returns & Refund Policy outlines the conditions under which customers may return products purchased from jrondi-store through our website hosted on Shopify and paid using secure payment services including Shopify Payments.

1. Right of Cancellation

Customers have the right to request a return within 14 days of receiving their order.

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition

  • The product must be returned in its original packaging

  • Proof of purchase must be provided

If these conditions are met, the customer may be eligible for a full refund in accordance with applicable consumer protection regulations.

2. Return Procedure

To initiate a return request, customers must first obtain return authorization.

Step 1 – Contact Us
Send a return request via email to:
Nicholas.Liu83@outlook.com

Your request should include:

  • Order number

  • Item(s) to be returned

  • Reason for the return

Step 2 – Return the Item
Once your return request has been approved, the item must be shipped back within 14 days of receiving return authorization.

Unless the item is confirmed to be defective, damaged, or incorrect, the customer is responsible for the cost of return shipping.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

3. Refund Process

After the returned item has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved:

  • The refund will be issued to the original payment method used during purchase

  • Refunds are typically processed within 14 days of receiving the returned item

Processing times may vary depending on the customer’s bank or payment provider.

4. Non-Returnable Items

For hygiene, safety, and customization reasons, certain products are not eligible for return, including:

  • Custom-made or personalized products

  • Perishable goods

  • Items that have been opened or unsealed after delivery where hygiene protection applies

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible so we can resolve the issue promptly.

We may request photographic evidence of the issue to assist with verification and processing of your claim.